For retail managers, the summer season can be a nightmare. It’s likely that you’re using part-time, seasonal workers who may be less reliable than full-time salaried staff. Even full-time members of staff take time off (which is, of course, understandable) in the summer months, and retail managers must get to grips with retail scheduling to make sure that the summer holidays make a minimal impact on the shop floor.
Check out a few of our expert summer retail scheduling suggestions for you to ease a headache this season.
Being under staffed – Being understaffed on the sales floor is not ideal. It’s obvious that a lack of staff can result in hurting your reputation for customer service, as well as losing out on sales if customers are getting frustrated and walking out of the store. Retailers now have POS systems that will allow you to work out when the busiest time is or, or the busiest day. This will help you when it comes to scheduling and getting the right level of staff in when needed.
Poor communication – During the summer months and when the temperature heats up a bit, flaky employees might jump at the opportunity to do something else instead of working. They might decide to call in sick on a sunny Friday or bail out on work because they got a better opportunity. If you’re scheduling in employees, having to shift around the timetable can be an absolute pain. Having your timesheet in the cloud so that employees can access it at any time will allow your whole team to be connected and instantly updated when any changes happen.
Floor staff trading shifts – As a manager, you do appreciate it when a member of your team can’t make it in, and they trade swap with another member of the team. However, it isn’t always as smooth as you might think. Members of the team will happily swap shifts, without thinking of the repercussions that it might have on the business (i.e. swapping with a member who might not be as good on that particular sales floor task). Using an employee tracking system whereby your team can communicate among themselves to swap shifts and alert you in real-time so that you can approve is how you can best overcome this objection.
Payroll pains. When employees’ schedules vary from the usual hours, as they often do during summer, generating payroll becomes more complex, and it’s easier to mess up. If you can, avoid manual data entry. You should be looking for time-tracking software that automatically looks after tracked hours for your payroll system. That way, you leave a lot less room for human error.
No shows to work – All retail management know that seasonal employees are a risk, especially during the summer months. Remaining workers are left to struggle, and the stress shines straight through the team. You might not even know that the person hasn’t turned up if you’re working on a big shop floor, or haven’t checked the rota. Keeping a tracking system whereby you receive an alert if someone has failed to clock in will allow you to find an immediate replacement if needs be.